The development had pushed the Facebook-owned WhatsApp to address the escalating criticisms. On Tuesday, the messaging service has issued a clarification in its bid to clear the objections and to assure that there won't be any compromises on privacy. In its clarification, WhatsApp has said that change in its recently revised policy doesn't affect the privacy of messages with friends or family and claimed that the update includes changes related to messaging a business on WhatsApp.
WhatsApp said it wanted to address rumors and asserted that it will continue to protect your private messages with end-to-end encryption. The messaging service said that it could not see the private messages or hear the calls of the users. According to reports, WhatsApp had released a new FAQ on its site that highlights private communication on the application. In its FAQ, the messaging platform said, "Neither WhatsApp nor Facebook can read your messages or hear your calls with your friends, family, and co-workers on WhatsApp. Whatever you share, it stays between you".
As per the messaging service, "WhatsApp cannot see your shared location, and neither can Facebook. It also doesn't share your contacts with Facebook. WhatsApp groups remain private and you can set your messages to disappear and you can download your data". By citing that WhatsApp didn't share contacts with Facebook, it said, "When you give us permission, we access only the phone numbers from your address book to make messaging fast and reliable, and we don't share your contacts lists with the other apps Facebook offers".
If the users want additional privacy, WhatsApp said that they can change message settings to disappear from chats after they send them. On the account of group chats, WhatsApp said, "We use group membership to deliver messages and to protect our service from spam and abuse. We don't share this data with Facebook for ads purposes". It also mentioned the arrival of new commerce features that could allow businesses to sell their goods and services from WhatsApp, which could require personalization.